FAQ's
Updated Aug 22nd 2025
Welcome to the Fair Oaks Performing Arts Center (FOPAC)! Our goal is for every person to have an enjoyable, memorable experience. Below are answers to some frequently asked questions.
Safety & Health Protocols are Subject to Change According to Public Health Orders
Other COVID safety precautions: Please stay home if you don’t feel well and cannot attribute symptoms to another known cause, such as allergies or a pre-existing condition. We are happy to exchange or refund your tickets due to illness.
- When is the Box Office open?
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Our Box Office will be open 30 minutes to an Hour prior to most event start times.
- When should I arrive?
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Performances, screenings, concerts, and any other events at the Fair Oaks Performing Arts Center are anticipated to begin promptly. Please arrive at least 30 minutes prior to the start of the performance. This will allow time for parking and seating. Parking in the Village can fill up very quickly. If you plan to park on the street, you must pay attention to posted hours and regulations.
- When can I enter the theatre?
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Usually, doors into the building will open 1 hour prior to the performance start time, and doors into the theatre will open 30 minutes prior.
- What if I’m late?
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We strive to begin our performances on time. To avoid disturbing both the actors and other patrons, late seating will be at the discretion of the House Manager. You may be asked to wait in the lobby or in other alternative seating. Late seating after curtain time could be as late as intermission. We encourage patrons to arrive at the theatre early.
- Is food allowed inside the theatre?
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Food is not allowed inside the performance spaces. Water bottles with lids are permitted. Concessions (alcoholic and non-alcoholic) are available at most performances.
- Is there parking at the theatre?
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FOPAC does not have a private parking lot. Free and paid parking is available nearby in the Fair Oaks Village area. Please allow extra time, as spaces may be limited during popular events.
- Are there online ticket fees?
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Yes, an online convenience fee applies. Tickets purchased in person at the Box Office in cash do not carry this fee.
- Do children need tickets?
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All guests, regardless of age, must have a ticket to enter. Lap passes may be available for some family-friendly performances. Please check with the Box Office
- Can I get my ticket refunded if I can't attend?
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All sales are final unless otherwise specified. Exchanges may be available depending on the presenter.
- Are there any student or group discounts?
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Group and student discounts may be offered for certain performances. Ask the Box Office for details.
- Are service animals allowed in the theatre?
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We welcome service animals, but no pets, please! While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not covered under current service animal laws under the ADA and are therefore not permitted in the theatre. Thank you for your understanding.
- Is wheelchair seating available?
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Wheelchair seating is available in the Amphitheatre and Black Box Theatre.
- Do you have Assistive Listening devices available?
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Assistive listening devices are available for patrons with impaired hearing, free of charge, at the Concierge window. Patrons are asked to leave a photo ID to check out or borrow the devices.
Security
CONDUCT: We reserve the right to refuse admission or eject any person whose conduct is deemed unbecoming or interferes with the audience’s ability to enjoy the performance in the manner in which it was intended, without a refund on their ticket purchase or exchange to another performance.
PARCELS, BAGS: Theatre Management reserves the right to require you to open personal bags and knapsacks for inspection as a condition of entry to the theatre. We may require that some items not be allowed into the theatre for security concerns.
Programs & Communication
All patrons will receive a “Know Before You Go” email with detailed information 24 hours before events.
This information will also be posted on the FOPAC website.
Pre-recorded announcements will be made over the PA system at the beginning of each event, including exit routes in case of emergency.
Will programs be available?
Programs will be provided in digital format (via email and QR codes), unless otherwise requested.
Printed programs are available upon request.
We look forward to welcoming you to the Fair Oaks Performing Arts Center!
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Box Office
Phone: 916-966-1036